Zaxby’s is one of the most popular and fastest-growing fast casual restaurant chains in the United States, beloved by millions of loyal guests across the country for its bold and flavorful chicken wings, chicken fingers, sandwiches, and signature sauces.
The official Myzaxbysfeedback customer satisfaction survey at www.myzaxbysfeedback.com is a direct reflection of Zaxby’s deep and genuine commitment to listening to its guests and continuously improving the dining experience at every one of its restaurant locations.
At Zaxby’s, every guest matters, every meal counts, and every piece of feedback received through the survey is taken seriously and used to make real and meaningful improvements across all areas of the business.
Our History Zaxby’s was founded in 1990 by two childhood friends, Zach McLeroy and Tony Townley, in Statesboro, Georgia. The two friends shared a deep passion for bold, flavorful chicken and a vision of creating a restaurant where guests could enjoy delicious chicken wings and fingers in a fun, casual, and welcoming environment.
What began as a single restaurant in a small Georgia college town has since grown into one of the most recognized and beloved chicken restaurant chains in the United States, with hundreds of locations spread across more than a dozen states primarily in the South and Southeast regions of the country.
Throughout this remarkable journey of growth and expansion, Zaxby’s has remained true to the founding vision of Zach and Tony – to serve bold, flavorful, and freshly prepared chicken in an environment where every guest feels genuinely welcomed and valued.
Our Signature Menu One of the things that truly sets Zaxby’s apart from other fast casual restaurant chains is its extraordinary and carefully crafted menu built around bold flavors, fresh ingredients, and generous portions.
Every item on the Zaxby’s menu is prepared fresh to order using only the highest quality ingredients to ensure that every guest receives a meal that is hot, flavorful, and completely satisfying. The most iconic and beloved items on the Zaxby’s menu include:
- Chicken Fingerz – Zaxby’s legendary hand-battered and freshly fried chicken fingers served with a choice of signature dipping sauces
- Boneless Wings – Crispy, juicy, and generously sauced boneless chicken wings available in a wide variety of bold and exciting flavors
- Traditional Wings – Classic bone-in chicken wings tossed in Zaxby’s signature sauces for a bold and satisfying flavor experience
- Chicken Sandwiches – Freshly prepared crispy or grilled chicken sandwiches served with a variety of toppings and sauces
- Zalads – Zaxby’s signature fresh salads topped with crispy or grilled chicken and a variety of delicious dressings
- Zaxby’s Signature Sauces – A wide range of bold and exciting house-made dipping and tossing sauces ranging from mild and sweet to bold and fiery hot
- Crinkle Fries – Zaxby’s classic seasoned crinkle-cut french fries served as a side with any meal
- Texas Toast – Thick, buttery, and perfectly toasted Texas toast served as a signature side item with most Zaxby’s meals
- Milkshakes and Beverages – A selection of refreshing beverages and indulgent milkshakes to complement any Zaxby’s meal
Our Mission The mission of Zaxby’s is to serve its guests the most delicious, boldly flavored, and freshly prepared chicken meals possible in a fun, casual, and welcoming restaurant environment where every guest feels genuinely appreciated and valued.
Zaxby’s is committed to treating every person who walks through its doors with the same level of warmth, respect, and personal attention that a close friend or family member would receive. This deeply personal and hospitable approach to customer service is what has defined the Zaxby’s brand since its very first day of operation in Statesboro, Georgia, in 1990 and continues to set it apart from other restaurant chains to this day.
Our Values The culture and identity of Zaxby’s as a company are built upon a set of deeply held core values that guide every decision made at every level of the organization, from the corporate office in Athens, Georgia, to every individual restaurant location across the country:
- Guest Obsession – Zaxby’s is completely and passionately dedicated to the happiness and satisfaction of every single guest who visits one of its restaurants. Every decision the company makes is driven by a genuine desire to create the best possible dining experience for its guests.
- Bold Flavors and Fresh Quality – Zaxby’s is committed to serving only the boldest, most flavorful, and freshest food possible. Every meal is prepared fresh to order using high-quality ingredients to ensure maximum flavor and satisfaction in every single bite.
- Fun and Welcoming Environment – Zaxby’s believes that dining out should be a fun, relaxed, and enjoyable experience for every guest. The company works hard to create a warm, casual, and welcoming atmosphere in every one of its restaurant locations.
- Community and Connection – Zaxby’s was built on the foundation of friendship, community, and genuine human connection. The company actively supports the local communities where its restaurants operate through charitable giving, local sponsorships, and community involvement programs.
- Integrity and Honesty – Zaxby’s conducts all aspects of its business with the highest standards of honesty, transparency, and ethical responsibility. Guests, employees, franchise partners, and community members can always trust that Zaxby’s will do the right thing in every situation.
Our Commitment to Franchisees and Team Members Zaxby’s operates primarily through a network of dedicated and passionate franchise owners who share the company’s values and unwavering commitment to quality food and exceptional guest hospitality.
Each Zaxby’s franchise owner is carefully selected and thoroughly trained to ensure that the high standards of the brand are maintained consistently across every restaurant location. Zaxby’s also invests heavily in the training, development, and overall well-being of its team members at every level of the organization.
The company recognizes that a motivated, well-trained, and genuinely happy team is the single most important ingredient in delivering an exceptional guest experience every time. From entry-level crew members to experienced restaurant managers, every Zaxby’s team member is treated with dignity, respect, and given every opportunity to grow and advance within the organization.
Our Commitment to the Community Zaxby’s has a strong and proud tradition of giving back to the communities where its guests and team members live and work. Through a variety of charitable programs, local sponsorships, and community partnership initiatives, Zaxby’s actively supports causes related to education, youth development, hunger relief, and local community improvement across all of the states where it operates.
Zaxby’s believes that being a good neighbor and a responsible corporate citizen is not just a duty but a genuine privilege and an expression of the community-first values that have been at the heart of the brand since Zach McLeroy and Tony Townley opened their very first restaurant in Statesboro, Georgia, more than three decades ago.
The Role of Myzaxbysfeedback The Myzaxbysfeedback survey at www.myzaxbysfeedback.com plays a vital and central role in helping Zaxby’s fulfill its mission of delivering an exceptional dining experience to every guest on every visit.
Every survey response submitted by a guest is carefully reviewed and analyzed by Zaxby’s dedicated quality improvement team. The insights and feedback gathered from thousands of survey responses every day are used to make real, tangible, and meaningful improvements across all areas of the Zaxby’s experience, from food quality, portion sizes, and menu innovation to restaurant cleanliness, staff training, service speed, and overall guest satisfaction.
By taking just a few minutes to complete the Myzaxbysfeedback survey after your visit, you are directly and meaningfully contributing to making Zaxby’s a better, bolder, and more enjoyable dining destination for every guest who walks through its doors.
Contact & Support Zaxby’s is always happy to hear from its guests and is fully committed to providing prompt, friendly, and helpful support for any questions, concerns, or feedback you may have about the Myzaxbysfeedback survey or any other aspect of your Zaxby’s dining experience.
- Official Survey Website: www.myzaxbysfeedback.com
- Zaxby’s Main Website: www.zaxbys.com
- Customer Support: www.zaxbys.com/contact
- Restaurant Locator: www.zaxbys.com/locations
- Zaxby’s Catering: www.zaxbys.com/catering
- Zaxby’s App: Available on the Apple App Store and Google Play Store